Terms and Conditions
Store Agreements
1. General Information
These Terms and Conditions apply to all purchases made through Timberline Furniture (“we”, “us”, “our”). By placing an order, you agree to these terms.
We specialise in handcrafted timber furniture. Due to the natural characteristics of timber, each piece is unique and may contain variations in grain, colour, knots, texture, and natural markings. These features are not considered defects and are part of the beauty of solid timber furniture.
2. Orders and Quotes
All quotes are valid for 30 days unless otherwise stated. Orders are only confirmed once a deposit has been received and written confirmation has been provided. Customers are responsible for checking all measurements, finishes, colours, and specifications before approving an order. Changes to an order after approval may incur additional costs and may affect production timeframes.
Policies & Service Commitments
3. Custom and Made-to-Order Furniture
Custom-made furniture cannot be cancelled once production has commenced. Timber selection, dimensions, finishes, and design details must be approved before manufacturing begins. Handmade furniture may have minor variations due to the natural properties of timber and craftsmanship.
4. Payment Terms
A deposit of 50% is required to commence production on all custom orders. The remaining balance must be paid before delivery or collection unless otherwise agreed in writing. Furniture remains the property of Timberline Furniture until payment has been received in full.
5. Production Timeframes
Estimated production times are provided in good faith and may vary due to material availability, workload, or circumstances outside our control. Delays do not entitle customers to compensation or cancellation unless required by Australian Consumer Law.
6. Delivery and Collection
Delivery fees are calculated based on location, access, and furniture size. Customers are responsible for ensuring suitable access to the delivery location. Any damage caused by insufficient access, incorrect measurements, or customer handling after delivery is not the responsibility of Timberline Furniture. Customers must inspect furniture upon delivery and notify us of any concerns within 48 hours.
Care, Warranty & Legal Information
7. Timber Characteristics and Care
Solid timber furniture naturally changes over time. Customers acknowledge that: Timber may expand, contract, or develop small cracks due to changes in temperature and humidity. Direct sunlight, heat sources, and excessive moisture may affect the timber. Furniture should be cared for according to our recommended care instructions.
8. Returns and Refunds
Due to the custom nature of our products, change-of-mind returns are not accepted for custom or made-to-order furniture. Faulty products will be assessed and handled in accordance with Australian Consumer Law.
9. Warranty
Our furniture is handcrafted using quality materials and workmanship. We provide a warranty against manufacturing defects for 10 years from the date of purchase. The warranty does not cover: Normal wear and tear, damage caused by misuse or incorrect care, water/moisture damage, natural timber movement or variations, accidental damage, or outdoor exposure unless specifically designed for outdoor use.
10. Photography and Product Appearance
Product images are provided as a guide only. Colours may vary depending on lighting, screens, and natural timber variations.
11. Liability
To the extent permitted by law, Timberline Furniture is not responsible for damage caused by misuse, incorrect installation, poor maintenance, or circumstances outside our control.
12. Contact Information
Timberline Furniture
Email: timberlinefurniture@hotmail.com
These Terms and Conditions may be updated from time to time.