Returns and Refunds
Policy Details
Due to the custom nature of our products, change-of-mind returns are not accepted for custom or made-to-order furniture. Faulty products will be assessed and handled in accordance with Australian Consumer Law. We reserve the right to repair, replace, or provide another appropriate remedy where required.
Our Refund Commitment
At Timberline Furniture, we stand by the quality of our craftsmanship. Please note that custom items are final sale. For any manufacturing defects, we strictly adhere to Australian Consumer Law to ensure you receive a fair resolution, which may include professional repair or a complete replacement of the piece.
Consumer Rights and Remedies
We are dedicated to providing high-quality timber furniture. If a product is found to be faulty, we will evaluate the issue and implement the necessary remedy, whether it be a repair or replacement, as per legal requirements.